Return Policy and Procedures
1. We attempt to guarantee your 100% satisfaction with any of our products for a period of 7 days after receipt.
2. Only returns that have been pre-authorized may be returned. Please call us at 401-309-0220 for authorization within 7 days of delivery to apply for a return. With the exception of damaged merchandise, return shipping costs are at the customer's expense. If you received FREE SHIPPING on the original purchase, these costs will be deducted from the refund.
3. After you have received a return authorization, the merchandise must be returned to the manufacturer within ten (10) business days. Returns after this period will not be accepted and no credit issued.
4. Smaller items may be subject to a 10% restocking and reprocessing fee. Larger items such as furniture, mirrors, lighting and area rugs may be subject to a 25% or higher restocking fee in addition to shipping and handling charges. NOTE: Since we are sometimes a non-stocking retailer we must abide by any restocking fees charged by our suppliers/manufacturers.
6. PLEASE SAVE ALL ORIGINAL PACKING ITEMS AND FILLERS INCLUDED WITH YOUR PURCHASE. After contacting a Customer Service representative with sales@seastarcollection.com you will receive detailed return procedures. Please include the reason for the return along with your documentation. If not re-packed as it was originally shipped or there is any indication of use, the shipper or manufacturer will not authorize an exchange and no credit will be given.
ITEMS THAT MAY NOT BE RETURNED:
Any items we identify in our product descriptions as being "Special Order" or "Custom Made." Please note that this includes the majority of our product lines.
Any items that are listed as being "Closeouts" or "Holiday" items.
Any items that require special customized decals, engravings, or special designs.
RETURN PROCEDURES FOR DAMAGED OR DEFECTIVE MERCHANDISE:
Defective or Damaged Goods Return Deadline: No returns due to defective or damaged goods can be authorized if you have been in receipt of the item for more than three (3) business days or 72 hours from delivery. UPS delivery records will be utilized to determine date and time of receipt.
If upon examination you determine that the product is defective, the manufacturer will replace the item at no charge to you. This must be clearly a manufacturing defect and not as a result of shipping damage.
DAMAGE RETURNS FOR FREIGHT DELIVERED FURNITURE AND CUSTOM FURNITURE:
Any and all furniture indicated as "custom" is made upon ordering and cannot be returned unless damaged or defective.
When any delivery comes via FREIGHT (trucking company) versus UPS to your home or office, inspect the item before you sign the freight company paperwork..DO NOT SIGN THE RECEIPT UNTIL YOU HAVE INSPECTED THE ITEM!
Inspect it carefully and do not accept damaged goods. Instruct the freight company to return the merchandise to the sender. Contact us immediately and we will notify the manufacturer and replace or repair the item. Freight companies cannot be held responsible for damaged goods unless they are inspected by the customer and reported to the delivery driver at the time of delivery without exception.
Contact us immediately at sales@seastarcollection.com or call 401-309-0220 (Monday-Friday, 9:30 a.m.-5:00 p.m., Eastern Time.)
We will issue return authorizations via e-mail. Any unauthorized return will be returned to the customer at their cost.
3. PLEASE SAVE ALL ORIGINAL PACKING ITEMS AND FILLERS INCLUDED WITH YOUR PURCHASE. After contacting a Customer Service representative with sales@seastarcollection.com , you will receive detailed return procedures. Please include the reason for the return along with your documentation. If not re-packed as it was originally shipped, the shipper or manufacturer will not authorize an exchange.
Any damaged product that you wish to return must be returned in the same condition it was received. REMEMBER: DO NOT SHIP ANY ITEMS TO Sea Star Collection, unless instructed. WE WILL INSTRUCT YOU AS TO THE PROCEDURES INVOLVED IN RETURNING MERCHANDISE DIRECTLY TO THE MANUFACTUERER TO EXPEDITE THIS PROCESS.
CANCELLATION POLICY:
Orders placed via the Internet are generally transmitted to one of our supplier's computer systems within 30 minutes from the time you place your order. If you decide to cancel your order please e-mail or call us immediately and we will contact our supplier. If you cancel an order that has already been shipped, all shipping costs, original shipping costs to your address and back to us, plus any handling fees charged to us by the supplier will be at your expense.
A 5% fee will be charged for a canceled order that has been processed in order to recover fees related to the credit card transaction. This fee will not apply to any returned merchandise or merchandise received in damaged condition.
WARRANTY POLICY:
The Sea Star Collection is an authorized retailer of products on our website and we will gladly assist you with any warranty claims. We are not the manufacturer and are restricted to those policies set forth by the manufacturer of the product. In addition, most warranties only cover true defects in materials and workmanship. Warranties do not cover normal wear and tear, improper use, abuse, neglect, lack of preventive maintenance, improper installation or other end-user induced problems.
REFUSAL OF DELIVERY:
If you refuse delivery of the item when it reaches your home or place of business, you will be charged for all shipping costs, including the cost to return the item to the manufacturer. You will also be charged for any bank credit card fees that have been incurred along with handling and restocking fee imposed on us by our suppliers.